Vendor Intelligence Report

Is Freshworks safe for
your vendor program?

FedRAMP Status
Freshworks is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Freshworks has a SOC 2 claim detected on their trust page. Claim is vendor-attested — no public registry exists for independent verification.
Sanctions Screening
Freshworks returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Freshworks a Low Risk tier with 94% confidence across 24 intelligence sources.

ThirdProof investigated Freshworks (freshworks.com) across 24 intelligence sources including sanctions databases, cyber risk scores, business registries, and more.

Sanctions
Screened
Cyber Risk
Scored
Compliance
Verified
Get Freshworks's Full Report Free →
No credit card required|Results in under 2 minutes
✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Freshworks is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

View all vendor statuses →
Real investigation recorded live — not a mockup
thirdproof.ai/investigations
Watch a live investigation — 1:571:57 — from submission to completed report
◇24 data sources queried per investigation
◷Reports generated in under 2 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
Risk Tier
Tier 4 — Low Risk
Assessment
Conditional
Confidence
94%

Investigation Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
HTTP SecurityB (75/100)
Domain ReputationClean across 94 security engines
Infrastructure2 open ports, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 0 reports
Domain Age28.1 years
Certifications (Vendor-Attested)
GDPRCCPASOC 2SOC 1PCI DSSCSA STARCyber Essentials

Full investigation report with evidence chain, compliance assessment, and recommended actions.

Investigate Freshworks — First Investigation Free →

Executive Summary Preview

Freshworks (freshworks.com) presents a low overall risk posture, consistent with its Tier 4 designation and 94% confidence score. The company is a publicly traded, legally registered entity (FRESHWORKS INC., LEI: 254900ULRGCUEIK0K191) incorporated in Delaware, with no sanctions matches, no adverse media signals, and a clean domain reputation across 94 security engines.

This is an excerpt from the full ThirdProof investigation report. Get the complete report →

Key Findings for Freshworks

SeverityFindingSource
infoClean domain reputationThreat Intelligence
low7 certifications claimed but not independently verifiedTrust & Compliance Page Scan

2 total findings in the full report. View all findings →

Recommended Actions

  1. Obtain Freshworks's current PCI DSS v4.0.0 Attestation of Compliance (AoC): contact Freshworks via trust.freshworks.com or email their compliance team directly. The AoC must be issued by a QSA and should specify the systems, services, and data flows in scope. File this with your TPSP list to satisfy PCI-DSS 4.0 Requirement 12.8.2.
  2. Request the most recent SOC 2 Type 2 audit report: ask the Freshworks security team for a copy, or check trust.freshworks.com where many SaaS vendors publish reports under NDA. Review the audit period (confirm it covers the last 12 months), the scope of services, and whether any control exceptions were noted.
  3. Execute a formal Data Processing Agreement (DPA) with Freshworks before processing EU consumer data, and ensure a CCPA Service Provider Addendum (or equivalent) is in place prohibiting Freshworks from selling or cross-context behavioral advertising using your customer data. Both agreements should be documented and retained.

Full recommendations available in the complete report.

Get the Full Report — First Investigation Free →

“We manage nearly 100 vendors touching customer payment data. ThirdProof gives me audit-ready evidence in the time it used to take just to send the questionnaire.”

— April, Co-owner, The Perky Lady

What you'll see in Freshworks's report

Every ThirdProof report includes these sections

Risk Tier1–5 scale

Deterministic score based on evidence — not AI opinion

Confidence Score0–100%

Understand how complete the picture is — higher confidence means more data sources returned results

Individual FindingsPer-source

Each finding linked to its source with severity rating

Executive SummaryAI synthesis

Know exactly what to do next — plain-language guidance for your compliance team

Compliance Status3-tier verification

Independently verified, vendor attested, or not found

PDF ExportSHA-256 sealed

Audit-ready report with methodology disclosure

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

Intelligence Sources Queried for Freshworks

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

Get Freshworks's complete risk report — risk tier, confidence score, individual findings, and AI synthesis — in under 2 minutes.

Get Freshworks's Risk Report Free →

No credit card required

What a ThirdProof investigation covers

Sanctions Screening

Is Freshworks on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Freshworks's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Freshworks a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Freshworks appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Freshworks's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Freshworks's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Freshworks claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Freshworks depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Freshworks appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Frequently asked about Freshworks

Is Freshworks safe to use as a vendor?+
Freshworks can be evaluated for vendor safety by checking sanctions databases (OFAC, EU, UN), verifying business registration through legal entity registries like GLEIF, scanning for adverse media coverage including data breaches and regulatory actions, and assessing domain security and cyber risk posture. ThirdProof automates this entire investigation across 24 intelligence sources and produces a deterministic risk tier (1-5 scale) with a confidence score. Run a free investigation to see Freshworks's full risk profile.
Does Freshworks have SOC 2 certification?+
To verify whether Freshworks holds SOC 2 certification, ThirdProof scans the vendor's trust page and security documentation for certification claims, then cross-references those claims against independent registries where available (such as the FedRAMP Marketplace for FedRAMP authorization). Certifications are classified as independently verified, vendor attested, or not found in evidence — ensuring you know the verification level of each claim.
Is Freshworks FedRAMP authorized?+
Based on ThirdProof's investigation, Freshworks is not currently listed on the FedRAMP Marketplace. Organizations with federal compliance requirements should verify this directly and consider alternative vendors with FedRAMP authorization where required.
Has Freshworks had any data breaches?+
ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals involving Freshworks. Each finding is linked to its original source with severity classification. The investigation also checks SEC EDGAR for enforcement-related filings and FDIC records for financial institution failures, providing a comprehensive public record review.
Is Freshworks on any sanctions lists?+
ThirdProof screens Freshworks against OFAC SDN, consolidated international sanctions lists, and PEP (Politically Exposed Persons) databases. The screening uses entity name verification to reduce false positives from similar names. If Freshworks or any associated officers appear on a sanctions list, this triggers an automatic escalation to the highest risk tier. No sanctions match is confirmed through a clean screening report in the investigation output.
How do I assess Freshworks for vendor risk?+
ThirdProof investigates Freshworks autonomously in under 2 minutes using 24 intelligence sources — no questionnaires, no vendor participation required. The investigation covers sanctions screening, cyber risk scoring, business registration, adverse media, domain security, and more. Reports are formatted for SOC 2, HIPAA, PCI-DSS, and CMMC compliance frameworks. Your first investigation is free.

Also investigated by ThirdProof

Salesforce
CRM
Pipedrive
CRM
Stripe
payments
Square
payments
View all vendorsPricingLearn

Get the full report on Freshworks

Your first vendor investigation is completely free. Results in under 2 minutes.

Get Freshworks's Risk Report Free →

No credit card required

After your free investigation, plans start at $399/mo for up to 25 investigations.

Want a walkthrough of ThirdProof for your team?

▶Request a Personalized Demo