Vendor Intelligence Report

Is Intercom safe for
your vendor program?

FedRAMP Status
Intercom is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Intercom has not had a SOC 2 claim detected on their trust page.
Sanctions Screening
Intercom returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Intercom a Moderate Risk tier with 76% confidence across 24 intelligence sources.

ThirdProof investigated Intercom (intercom.com) across 24 intelligence sources including sanctions databases, cyber risk scores, business registries, and more.

Sanctions
Screened
Cyber Risk
Scored
Compliance
Verified
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✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Intercom is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

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Risk Tier
Tier 3 — Moderate Risk
Assessment
Conditional
Confidence
76%

Investigation Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
HTTP SecurityC (50/100)
Domain ReputationClean across 94 security engines
Infrastructure2 open ports, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 0 reports
Domain Age32.2 years
Certifications (Vendor-Attested)
GDPRCCPA

Full investigation report with evidence chain, compliance assessment, and recommended actions.

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Executive Summary Preview

Intercom is a well-established SaaS customer communications platform with a 32-year domain history, clean malware and threat reputation across 94 security engines, and no active adverse media signals. The Tier 3 (Moderate Risk) rating is driven primarily by gaps in independently verifiable compliance documentation, a moderate HTTP security header configuration, and an unresolved sanctions screening data gap requiring manual follow-up.

This is an excerpt from the full ThirdProof investigation report. Get the complete report →

Key Findings for Intercom

SeverityFindingSource
mediumAging adverse media in historical archivesHistorical Media Search
infoClean domain reputationThreat Intelligence
low2 certifications claimed but not independently verifiedTrust & Compliance Page Scan
lowModerate security header configurationHTTP Security Scan
infoModerate threat intelligence signalsThreat Intelligence (OTX)

5 total findings in the full report. View all findings →

Recommended Actions

  1. Resolve the sanctions screening gap: manually verify Intercom against the OFAC Specially Designated Nationals list (https://sanctionssearch.ofac.treas.gov/) and the EU Consolidated Sanctions List (https://eeas.europa.eu/topics/sanctions-policy) before completing onboarding. Document the result in your vendor risk register.
  2. Obtain a Data Processing Agreement (DPA): contact Intercom's legal or security team via their trust page (https://trust.intercom.com) to request a signed DPA covering GDPR Article 28 and CCPA 'service provider' obligations. Many SaaS vendors of this scale have a standard DPA available for download — check https://www.intercom.com/legal for self-serve options.
  3. Request Intercom's SOC 2 Type II report: reach out to their security team (security@intercom.com or through https://trust.intercom.com) to request the most recent SOC 2 Type II audit report under NDA. Review the report's scope and bridge letter to confirm controls remain in place.

Full recommendations available in the complete report.

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“We manage nearly 100 vendors touching customer payment data. ThirdProof gives me audit-ready evidence in the time it used to take just to send the questionnaire.”

— April, Co-owner, The Perky Lady

What you'll see in Intercom's report

Every ThirdProof report includes these sections

Risk Tier1–5 scale

Deterministic score based on evidence — not AI opinion

Confidence Score0–100%

Understand how complete the picture is — higher confidence means more data sources returned results

Individual FindingsPer-source

Each finding linked to its source with severity rating

Executive SummaryAI synthesis

Know exactly what to do next — plain-language guidance for your compliance team

Compliance Status3-tier verification

Independently verified, vendor attested, or not found

PDF ExportSHA-256 sealed

Audit-ready report with methodology disclosure

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

Intelligence Sources Queried for Intercom

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

Get Intercom's complete risk report — risk tier, confidence score, individual findings, and AI synthesis — in under 2 minutes.

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What a ThirdProof investigation covers

Sanctions Screening

Is Intercom on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Intercom's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Intercom a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Intercom appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Intercom's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Intercom's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Intercom claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Intercom depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Intercom appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Compliance Resources

→ HIPAA Vendor Risk Assessment with ThirdProof→ ABA Model Rule 1.6 Vendor Due Diligence for Law Firms→ Sanctions Screening for Vendor Due Diligence→ Vendor Due Diligence Checklist→ All 24 Intelligence Sources

Frequently asked about Intercom

Is Intercom safe to use as a vendor?+
Intercom can be evaluated for vendor safety by checking sanctions databases (OFAC, EU, UN), verifying business registration through legal entity registries like GLEIF, scanning for adverse media coverage including data breaches and regulatory actions, and assessing domain security and cyber risk posture. ThirdProof automates this entire investigation across 24 intelligence sources and produces a deterministic risk tier (1-5 scale) with a confidence score. Run a free investigation to see Intercom's full risk profile.
Does Intercom have SOC 2 certification?+
To verify whether Intercom holds SOC 2 certification, ThirdProof scans the vendor's trust page and security documentation for certification claims, then cross-references those claims against independent registries where available (such as the FedRAMP Marketplace for FedRAMP authorization). Certifications are classified as independently verified, vendor attested, or not found in evidence — ensuring you know the verification level of each claim.
Is Intercom FedRAMP authorized?+
Based on ThirdProof's investigation, Intercom is not currently listed on the FedRAMP Marketplace. Organizations with federal compliance requirements should verify this directly and consider alternative vendors with FedRAMP authorization where required.
Has Intercom had any data breaches?+
ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals involving Intercom. Each finding is linked to its original source with severity classification. The investigation also checks SEC EDGAR for enforcement-related filings and FDIC records for financial institution failures, providing a comprehensive public record review.
Is Intercom on any sanctions lists?+
ThirdProof screens Intercom against OFAC SDN, consolidated international sanctions lists, and PEP (Politically Exposed Persons) databases. The screening uses entity name verification to reduce false positives from similar names. If Intercom or any associated officers appear on a sanctions list, this triggers an automatic escalation to the highest risk tier. No sanctions match is confirmed through a clean screening report in the investigation output.
How do I assess Intercom for vendor risk?+
ThirdProof investigates Intercom autonomously in under 2 minutes using 24 intelligence sources — no questionnaires, no vendor participation required. The investigation covers sanctions screening, cyber risk scoring, business registration, adverse media, domain security, and more. Reports are formatted for SOC 2, HIPAA, PCI-DSS, and CMMC compliance frameworks. Your first investigation is free.

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