Skip to main content
Skip to main content

ServiceNow Vendor Risk Assessment — Full Report

Before you share customer data with ServiceNow, your compliance team needs documented proof they can be trusted. ThirdProof investigated ServiceNow across 27 intelligence sources — here's what we found.

✓ FedRAMP Status: Authorized (Moderate) — verified against marketplace.fedramp.gov

Risk Tier
Tier 3Moderate Risk
SOC 2
— Not Found
FedRAMP
✓ Authorized
Last Assessed
Mar 4, 2026
🟡SSL/TLS: TLSv1.2🟢Domain Age: 30 years🟢Infrastructure: 2 open ports, 0 CVEs🟢Sanctions: Clear — No matches found
FedRAMP Status
ServiceNow is listed on the FedRAMP Marketplace as Authorized (Moderate) as of March 2026.
SOC 2 Status
ServiceNow has not had a SOC 2 claim detected on their trust page.
Sanctions Screening
ServiceNow returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned ServiceNow a Moderate Risk tier with 82% confidence across 27 intelligence sources.

22 sources queried. 78% confidence. Every ServiceNow investigation produces both a risk report and an auto-filled security questionnaire — no vendor follow-up required.

Get ServiceNow's Full Report Free →
5 free investigations|Risk report + auto-filled questionnaire|Avg. 7 minutes

Certification & Compliance Status

Need a complete vendor security questionnaire?

Run a full ThirdProof investigation to get 133 security questions auto-filled with source evidence — ready for your next audit or vendor onboarding review.

Get ServiceNow's Full Report Free →
FedRAMP Authorized (Moderate)

Verified against FedRAMP Marketplace API as of March 2026

Verified against the official FedRAMP Marketplace API as of March 2026.

ServiceNow Government Community Cloud authorized at Moderate impact level.

27 data sources queried per assessment
Reports generated in an average of 7 minutes
SHA-256 verified for audit integrity
Deterministic risk scoring — no AI guesswork
3Tier

Moderate Risk

ServiceNow

Vendor Risk Assessment

Confidence Score78%

Based on data availability and source coverage

22

Sources Queried

17

Sources With Data

March 4, 2026

Last Assessed

Executive Summary

AI-generated analysis for ServiceNow

ServiceNow is a large, established enterprise SaaS platform with a 29-year domain history, clean domain and IP reputation across 94 security engines, and no current adverse media signals.

Area Requiring Attention

The rule engine has assigned a Tier 3 (Moderate Risk) rating, driven primarily by aged adverse media references — including a historical data leak disclosure from September 2024 — and the absence of a publicly accessible subprocessor list. Sanctions screening data was unavailable during this assessment, introducing a gap that warrants manual follow-up. For a retail organization using ServiceNow as an ITSM or workflow tool, the platform's reach across internal systems and the unresolved subprocessor transparency gap are the most material concerns from a PCI-DSS and GDPR standpoint. Conditional engagement is appropriate pending receipt of current compliance documentation and clarification of the subprocessor landscape.

Independence Statement

All evidence in this report was independently sourced from external data providers without vendor participation, notification, or input.

Investigation Findings

5 findings identified for ServiceNow

5 medium
medium

Recently Registered Entity

SERVICENOW SWITZERLAND GMBH was first registered in the LEI system less than 1 year ago (2025-03-27T00:00:00Z).

medium

Sanctions Screening Unavailable

A critical data source was unavailable during this investigation. Manual verification is recommended.

medium

Missing Security Headers

servicenow.com is missing 2 recommended security headers: Content-Security-Policy, X-Frame-Options.

medium

No Public Subprocessor Page Found

No accessible subprocessor page was found for servicenow.com. GDPR Article 28 requires data processors to maintain a list of subprocessors. Vendors with mature data governance typically publish this list.

medium

Historical Media Coverage: data leak

2 article(s) mention "ServiceNow" with risk keywords, severity reduced due to article age: "5 Things To Know About ServiceNow Data Leak Discovery"; "SentinelOne-ServiceNow Integration: Automated Security Incident Response for MSS..."

Security Strengths

20 positive signals verified

Legal Entity Actively Registered

Business Registration

No Adverse Media Signals

Adverse Media Scan (Fallback)

Firmographic Data Available

Company Intelligence

Valid SSL Certificate

Domain Analysis

2 Open Ports Detected

Infrastructure Exposure

Established Domain (29+ years)

Domain Registration

Clean Domain Reputation

Threat Intelligence

Well-Known Domain

Threat Intelligence

Minimal Tech Community Discussion

Tech Community Sentiment

HTTP Security Scan Unavailable

HTTP Security Scan

SSL/TLS Scan Pending

SSL/TLS Analysis

Certificate Transparency Unavailable

Certificate Transparency

Web Archive History Unavailable

Web Archive History

Domain in 2 Threat Pulses

Threat Intelligence (OTX)

Clean IP Reputation

IP Reputation

Clean Safe Browsing Status

Malware & Phishing Check

Clean Website Scan

Website Security Scan

Trust Page Found, No Certifications Detected

Trust & Compliance Page Scan

Not Found as FDIC-Insured Institution

FDIC Institution Check

No SEC Enforcement Filings Found

SEC Filing Search

Recommended Actions

Steps to address findings for ServiceNow

  1. 1

    Request ServiceNow's current SOC 2 Type II report directly from your account representative or by visiting https://trust.servicenow.com — many enterprise SaaS vendors make this available under NDA. Confirm the audit period covers the last 12 months and note any exceptions in the auditor's opinion.

  2. 2

    Request a current PCI-DSS Attestation of Compliance (AOC) or the relevant section of their Responsibility Matrix — contact ServiceNow's compliance team via their trust page. Document which PCI-DSS 4.0 Requirement 12.8.5 controls ServiceNow manages versus those your organization retains, and attach this to your TPSP register.

  3. 3

    Execute or update a GDPR-compliant Data Processing Agreement (DPA) with ServiceNow. Verify the DPA incorporates EU Standard Contractual Clauses (SCCs) for international transfers and references the subprocessor list. ServiceNow's legal team can provide a pre-executed DPA template.

  4. 4

    Ensure your CCPA/CPRA service provider agreement with ServiceNow explicitly prohibits ServiceNow from selling or sharing California consumer data and restricts use to service provision only. Request written confirmation of this prohibition from your ServiceNow contract manager.

  5. 5

    Manually verify sanctions screening for ServiceNow's parent entity and key principals, as automated screening was unavailable during this assessment. Use the OFAC SDN search tool (https://sanctionssearch.ofac.treas.gov) and EU consolidated sanctions list to complete this check before finalizing vendor approval.

  6. 6

    Investigate the September 2024 data leak disclosure by reviewing the CRN article and requesting ServiceNow's official incident disclosure or RCA. Confirm whether any data in your environment's scope was affected and verify what remediation controls were implemented.

Intelligence Sources Queried

22 sources in this assessment

17of 22 sources returned data
IP Reputation
Threat Intelligence (OTX)
Domain Analysis
FDIC Institution Check
Business Registration
Historical Media Search
Tech Community Sentiment
Company Intelligence
Adverse Media Scan (Fallback)
Malware & Phishing Check
SEC Filing Search
Infrastructure Exposure
Supply Chain & Subprocessor Discovery
Trust & Compliance Page Scan
Website Security Scan
Threat Intelligence
Domain Registration
Certificate Transparency
HTTP Security Scan
Sanctions & Watchlist Screening
SSL/TLS Analysis
Web Archive History

Data Coverage Notes

Some data sources may have had limited availability during this assessment. This does not reflect negatively on the vendor.

  • Sanctions and watchlist screening data was unavailable during this assessment after multiple retry attempts. Manual verification against OFAC, EU, and UN sanctions lists is recommended before finalizing vendor approval.
  • HTTP security header analysis was unavailable from one supplementary scanning source. Partial data from domain analysis indicates two missing recommended headers (Content-Security-Policy and X-Frame-Options) on the primary domain.
  • SSL/TLS deep configuration analysis was in progress at the time of assessment and cached results were not available. A full cipher-suite and protocol analysis could not be completed.
  • Certificate transparency log data was unavailable during this assessment, limiting subdomain enumeration and certificate issuance review.
  • Web archive history data was unavailable during this assessment, though domain registration records independently confirm a 29-year domain history.
  • No certifications (SOC 2, ISO 27001, PCI-DSS, FedRAMP) were detected via automated trust page scanning of trust.servicenow.com. This reflects a limitation of automated keyword detection — ServiceNow likely holds certifications that require direct verification from the vendor.
183+
Vendors assessed
98%
Average confidence
<2 min
Time to report
What a ThirdProof assessment covers

Sanctions Screening

Is ServiceNow on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is ServiceNow's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is ServiceNow a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has ServiceNow appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is ServiceNow's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are ServiceNow's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does ServiceNow claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does ServiceNow depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has ServiceNow appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Full methodology, rule engine, and AI disclosure: /methodology

Seeing this in an audit? ThirdProof lets you investigate ServiceNow and every other vendor in your stack — average report time: 7 minutes. Get ServiceNow's Full Report Free →

Frequently asked about ServiceNow

Is ServiceNow FedRAMP authorized?+
Yes, ServiceNow holds FedRAMP Moderate authorization as of March 2026.
Does ServiceNow have SOC 2 Type II?+
No SOC 2 found. ServiceNow rated Moderate Risk — adverse media flagged. See all 3 findings →
Is ServiceNow on the OFAC sanctions list?+
ServiceNow returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of March 2026.
What is ServiceNow's vendor risk tier?+
ThirdProof assigned ServiceNow a risk tier of Moderate Risk with 82% confidence based on assessment across 27 intelligence sources as of March 2026.
Can I get an auto-filled security questionnaire for ServiceNow?+
Yes. Every ThirdProof investigation of ServiceNow produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending ServiceNow a single email or waiting for a vendor response.
Is ServiceNow safe to use as a vendor?+
ServiceNow is a IT service management vendor that handles organizational data. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see ServiceNow's full risk profile.
Does ServiceNow have SOC 2 certification?+
No SOC 2 found. ServiceNow rated Moderate Risk — adverse media flagged. See all 3 findings →
Has ServiceNow had any data breaches?+
Data breach history is an important signal for any vendor, particularly IT service management platforms like ServiceNow that handle organizational data. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is ServiceNow on any sanctions lists?+
Sanctions screening is standard due diligence for IT service management vendors. ThirdProof screens ServiceNow against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If ServiceNow or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess ServiceNow for vendor risk?+
Assessing ServiceNow as a IT service management vendor involves verifying SOC 2 Type II and applicable industry standards compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.

ServiceNow is in your vendor stack. Can you prove you assessed them?

SOC 2 CC9.2, HIPAA, PCI-DSS, and CMMC all require documented vendor due diligence — not just knowing the answer, but having audit-ready evidence you verified it. Most compliance teams can't produce that documentation on demand.

ThirdProof investigates ServiceNow across 27 intelligence sources in an average of 7 minutes — sanctions screening, cyber posture, SOC 2 verification, FedRAMP status, and more. Every investigation produces two deliverables: an audit-ready risk report and an auto-filled security questionnaire your prospects and auditors expect to see.

✓ 5 free investigations✓ Risk report + auto-filled questionnaire✓ No credit card required✓ Average report time: 7 minutes

Replaces $600–$900 in manual compliance consulting time per vendor assessed.