Is Freshdesk FedRAMP authorized?+
Freshdesk is not currently listed on the FedRAMP Marketplace as of March 2026.
Does Freshdesk have SOC 2 Type II?+
No SOC 2 found. Freshdesk rated Low Risk — No subprocessor page found. See all 3 findings →
Is Freshdesk on the OFAC sanctions list?+
Freshdesk returned no matches in ThirdProof's OFAC SDN, EU Consolidated, and UN sanctions screening as of March 2026.
What is Freshdesk's vendor risk tier?+
ThirdProof assigned Freshdesk a risk tier of Low Risk with 78% confidence based on assessment across 27 intelligence sources as of March 2026.
Can I get an auto-filled security questionnaire for Freshdesk?+
Yes. Every ThirdProof investigation of Freshdesk produces two deliverables: an audit-ready risk report and a 133-question security questionnaire pre-filled with evidence from 27 independent sources. The questionnaire is mapped to SIG, SOC 2, HIPAA, PCI DSS and 9 other frameworks — answered without sending Freshdesk a single email or waiting for a vendor response.
Is Freshdesk safe to use as a vendor?+
Freshdesk is a customer support vendor that handles customer PII and support records. Safety depends on their current security posture, certification status, and how they handle your specific data. ThirdProof automates this evaluation across 27 intelligence sources — sanctions databases (OFAC, EU, UN), business registration verification, adverse media scanning, and cyber risk assessment — producing a deterministic risk tier with confidence score plus an auto-filled security questionnaire. Run a free investigation to see Freshdesk's full risk profile.
Does Freshdesk have SOC 2 certification?+
No SOC 2 found. Freshdesk rated Low Risk — No subprocessor page found. See all 3 findings →
Has Freshdesk had any data breaches?+
Data breach history is an important signal for any vendor, particularly customer support platforms like Freshdesk that handle customer PII and support records. ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals. Each finding is linked to its original source with severity classification.
Is Freshdesk on any sanctions lists?+
Sanctions screening is standard due diligence for customer support vendors. ThirdProof screens Freshdesk against OFAC SDN, consolidated international sanctions lists, and PEP databases. The screening uses entity name verification to reduce false positives. If Freshdesk or any associated officers appear on a sanctions list, this triggers automatic escalation to the highest risk tier.
How do I assess Freshdesk for vendor risk?+
Assessing Freshdesk as a customer support vendor involves verifying SOC 2 Type II and applicable industry standards compliance, reviewing their subprocessor chain, and checking sanctions exposure. ThirdProof automates this across 27 intelligence sources in an average of 7 minutes — no questionnaires or vendor participation required. Your first 5 investigations are free.
How long does a ThirdProof assessment take?+
A ThirdProof assessment completes in an average of 7 minutes. 27 intelligence sources are queried in parallel — sanctions databases, business registries, threat intelligence feeds, certificate transparency logs, and more. The result is a deterministic risk tier with confidence score and audit-ready PDF report.
Is ThirdProof free?+
ThirdProof offers 5 free vendor assessments with no credit card required. Each assessment includes the full report — risk tier, confidence score, individual findings, executive summary, and PDF export. Paid plans start at $399/month for teams that need ongoing vendor monitoring.
Can I use a ThirdProof report as SOC 2 audit evidence?+
Yes. ThirdProof reports are designed to satisfy SOC 2 CC9.2 (vendor risk management) requirements. Each report includes SHA-256 integrity verification, methodology disclosure, source attribution for every finding, and AI content labeling. Auditors can independently verify the report's authenticity and trace each finding to its original source.
How is ThirdProof different from a security questionnaire?+
Security questionnaires require vendor participation, take weeks, and produce self-reported answers. ThirdProof queries 27 independent intelligence sources — no vendor involvement needed. Risk tiers are assigned by a deterministic rules engine (not AI opinion), and every finding links to its original source. You get an audit-ready report in an average of 7 minutes instead of waiting weeks for a questionnaire response.