Vendor Intelligence Report

Is Freshdesk safe for
your vendor program?

FedRAMP Status
Freshdesk is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Freshdesk has not had a SOC 2 claim detected on their trust page.
Sanctions Screening
Freshdesk returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Freshdesk a Low Risk tier with 82% confidence across 24 intelligence sources.

ThirdProof investigated Freshdesk (freshdesk.com) across 24 intelligence sources including sanctions databases, cyber risk scores, business registries, and more.

Sanctions
Screened
Cyber Risk
Scored
Compliance
Verified
Get Freshdesk's Full Report Free →
No credit card required|Results in under 2 minutes
✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Freshdesk (Freshworks) is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

View all vendor statuses →
Real investigation recorded live — not a mockup
thirdproof.ai/investigations
Watch a live investigation — 1:571:57 — from submission to completed report
◇24 data sources queried per investigation
◷Reports generated in under 2 minutes
◈SHA-256 verified for audit integrity
✓Deterministic risk scoring — no AI guesswork
Risk Tier
Tier 4 — Low Risk
Assessment
Conditional
Confidence
82%

Investigation Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
SSL/TLS GradeA+
HTTP SecurityB (75/100)
Domain ReputationClean across 94 security engines
Infrastructure2 open ports, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 0 reports
Domain Age21.8 years
Certifications (Vendor-Attested)
GDPRCCPA

Full investigation report with evidence chain, compliance assessment, and recommended actions.

Investigate Freshdesk — First Investigation Free →

Executive Summary Preview

Freshdesk (freshdesk.com), a SaaS customer support platform operated by Freshworks Inc., presents a Low Risk posture consistent with a Tier 4 rating. The domain carries an unblemished reputation across 94 security engines, holds an A+ SSL/TLS configuration, and has been an established online presence for over 21 years. No adverse media, sanctions exposure, malware flags, or enforcement actions were identified across any data source.

This is an excerpt from the full ThirdProof investigation report. Get the complete report →

Key Findings for Freshdesk

SeverityFindingSource
infoClean domain reputationThreat Intelligence
lowNo subprocessor page foundSupply Chain & Subprocessor Discovery
low2 certifications claimed but not independently verifiedTrust & Compliance Page Scan

3 total findings in the full report. View all findings →

Recommended Actions

  1. Request a signed GDPR Data Processing Agreement (DPA) from Freshdesk before processing any EU consumer data. Start at trust.freshdesk.com or email privacy@freshworks.com — many enterprise SaaS vendors maintain pre-executed DPA templates available on request.
  2. Request a CCPA/CPRA Service Provider Addendum confirming Freshdesk is contractually prohibited from selling or sharing consumer personal information. This is required to establish Freshdesk as a compliant 'service provider' under California law and must be a written contract term, not a website policy.
  3. Obtain Freshdesk's current SOC 2 Type II audit report to independently assess their security controls. Check trust.freshdesk.com first — if not publicly available, request it from Freshdesk's security team (security@freshworks.com). If they offer only a SOC 3 or summary, request the full Type II report under NDA.

Full recommendations available in the complete report.

Get the Full Report — First Investigation Free →

“We manage nearly 100 vendors touching customer payment data. ThirdProof gives me audit-ready evidence in the time it used to take just to send the questionnaire.”

— April, Co-owner, The Perky Lady

What you'll see in Freshdesk's report

Every ThirdProof report includes these sections

Risk Tier1–5 scale

Deterministic score based on evidence — not AI opinion

Confidence Score0–100%

Understand how complete the picture is — higher confidence means more data sources returned results

Individual FindingsPer-source

Each finding linked to its source with severity rating

Executive SummaryAI synthesis

Know exactly what to do next — plain-language guidance for your compliance team

Compliance Status3-tier verification

Independently verified, vendor attested, or not found

PDF ExportSHA-256 sealed

Audit-ready report with methodology disclosure

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

Intelligence Sources Queried for Freshdesk

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

Get Freshdesk's complete risk report — risk tier, confidence score, individual findings, and AI synthesis — in under 2 minutes.

Get Freshdesk's Risk Report Free →

No credit card required

What a ThirdProof investigation covers

Sanctions Screening

Is Freshdesk on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Freshdesk's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Freshdesk a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Freshdesk appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Freshdesk's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Freshdesk's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Freshdesk claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Freshdesk depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Freshdesk appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Frequently asked about Freshdesk

Is Freshdesk safe to use as a vendor?+
Freshdesk can be evaluated for vendor safety by checking sanctions databases (OFAC, EU, UN), verifying business registration through legal entity registries like GLEIF, scanning for adverse media coverage including data breaches and regulatory actions, and assessing domain security and cyber risk posture. ThirdProof automates this entire investigation across 24 intelligence sources and produces a deterministic risk tier (1-5 scale) with a confidence score. Run a free investigation to see Freshdesk's full risk profile.
Does Freshdesk have SOC 2 certification?+
To verify whether Freshdesk holds SOC 2 certification, ThirdProof scans the vendor's trust page and security documentation for certification claims, then cross-references those claims against independent registries where available (such as the FedRAMP Marketplace for FedRAMP authorization). Certifications are classified as independently verified, vendor attested, or not found in evidence — ensuring you know the verification level of each claim.
Is Freshdesk FedRAMP authorized?+
Based on ThirdProof's investigation, Freshdesk is not currently listed on the FedRAMP Marketplace. Organizations with federal compliance requirements should verify this directly and consider alternative vendors with FedRAMP authorization where required.
Has Freshdesk had any data breaches?+
ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals involving Freshdesk. Each finding is linked to its original source with severity classification. The investigation also checks SEC EDGAR for enforcement-related filings and FDIC records for financial institution failures, providing a comprehensive public record review.
Is Freshdesk on any sanctions lists?+
ThirdProof screens Freshdesk against OFAC SDN, consolidated international sanctions lists, and PEP (Politically Exposed Persons) databases. The screening uses entity name verification to reduce false positives from similar names. If Freshdesk or any associated officers appear on a sanctions list, this triggers an automatic escalation to the highest risk tier. No sanctions match is confirmed through a clean screening report in the investigation output.
How do I assess Freshdesk for vendor risk?+
ThirdProof investigates Freshdesk autonomously in under 2 minutes using 24 intelligence sources — no questionnaires, no vendor participation required. The investigation covers sanctions screening, cyber risk scoring, business registration, adverse media, domain security, and more. Reports are formatted for SOC 2, HIPAA, PCI-DSS, and CMMC compliance frameworks. Your first investigation is free.

Also investigated by ThirdProof

Zendesk
customer support
Stripe
payments
Square
payments
Braintree
payments
View all vendorsPricingLearn

Get the full report on Freshdesk

Your first vendor investigation is completely free. Results in under 2 minutes.

Get Freshdesk's Risk Report Free →

No credit card required

After your free investigation, plans start at $399/mo for up to 25 investigations.

Want a walkthrough of ThirdProof for your team?

▶Request a Personalized Demo