Vendor Intelligence Report

Is Zendesk safe for
your vendor program?

FedRAMP Status
Zendesk is not listed on the FedRAMP Marketplace as of March 2026.
SOC 2 Status
Zendesk has a SOC 2 claim detected on their trust page. Claim is vendor-attested — no public registry exists for independent verification.
Sanctions Screening
Zendesk returned no matches in OFAC SDN, EU Consolidated, and UN sanctions screening.
Risk Tier
ThirdProof assigned Zendesk a Moderate Risk tier with 76% confidence across 24 intelligence sources.

ThirdProof investigated Zendesk (zendesk.com) across 24 intelligence sources including sanctions databases, cyber risk scores, business registries, and more.

Sanctions
Screened
Cyber Risk
Scored
Compliance
Verified
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✗Not Listed on FedRAMP Marketplace

Verified against FedRAMP Marketplace API as of March 2026

Organizations with federal compliance requirements should verify this directly at marketplace.fedramp.gov.

Zendesk is not listed on the FedRAMP Marketplace.

Source: FedRAMP Marketplace

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Risk Tier
Tier 3 — Moderate Risk
Assessment
Conditional
Confidence
76%

Investigation Preview — 23 Sources Queried

Sanctions ScreeningClear — No matches found
HTTP SecurityB (70/100)
Domain ReputationClean across 94 security engines
Infrastructure13 open ports, 0 CVEs
Malware & PhishingClean
IP ReputationAbuse score: 0%, 0 reports
Domain Age20.8 years
Certifications (Vendor-Attested)
SOC 2ISO 27001ISO 27017ISO 27018PCI DSSFedRAMPHIPAAGDPRCCPACSA STARCyber Essentials

Full investigation report with evidence chain, compliance assessment, and recommended actions.

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Executive Summary Preview

Zendesk is a widely-recognized SaaS customer service platform with an established 20-year domain history, clean real-time threat intelligence across 94 security engines, and a published trust page citing an extensive compliance portfolio. The rule engine has assigned a Tier 3 (Moderate Risk) rating, driven primarily by aging historical security incidents, an inability to independently verify any of the 11 claimed certifications through public registries, the absence of a publicly accessible subprocessor list, and a moderate infrastructure footprint.

This is an excerpt from the full ThirdProof investigation report. Get the complete report →

Key Findings for Zendesk

SeverityFindingSource
mediumAging adverse media in historical archivesHistorical Media Search
infoClean domain reputationThreat Intelligence
low13 open ports detectedInfrastructure Exposure
lowNo subprocessor page foundSupply Chain & Subprocessor Discovery
low11 certifications claimed but not independently verifiedTrust & Compliance Page Scan

5 total findings in the full report. View all findings →

Recommended Actions

  1. Obtain Zendesk's PCI-DSS Attestation of Compliance (AOC) and a completed Responsibility Matrix documenting which PCI-DSS 4.0 controls Zendesk manages versus your organization — contact their enterprise security team via https://zendesk.com/security and request this within 30 days. This is required to satisfy PCI-DSS 12.8.5.
  2. Request Zendesk's most recent SOC 2 Type II audit report — ask their security team directly, or check their trust page at https://zendesk.com/security where many vendors provide NDA-gated access. Confirm the audit period covers the last 12 months and review the report for any exceptions relevant to cardholder or consumer data handling.
  3. Obtain Zendesk's signed Data Processing Agreement (DPA) and subprocessor list before processing any EU or California consumer data. Request these through https://zendesk.com/privacy or your account representative, and confirm the DPA includes GDPR Article 28 sub-processor provisions and CCPA service provider language prohibiting data selling.

Full recommendations available in the complete report.

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“We manage nearly 100 vendors touching customer payment data. ThirdProof gives me audit-ready evidence in the time it used to take just to send the questionnaire.”

— April, Co-owner, The Perky Lady

What you'll see in Zendesk's report

Every ThirdProof report includes these sections

Risk Tier1–5 scale

Deterministic score based on evidence — not AI opinion

Confidence Score0–100%

Understand how complete the picture is — higher confidence means more data sources returned results

Individual FindingsPer-source

Each finding linked to its source with severity rating

Executive SummaryAI synthesis

Know exactly what to do next — plain-language guidance for your compliance team

Compliance Status3-tier verification

Independently verified, vendor attested, or not found

PDF ExportSHA-256 sealed

Audit-ready report with methodology disclosure

ThirdProof uses a deterministic rules engine to assign risk tiers. AI writes the narrative — rules drive the decision.

Intelligence Sources Queried for Zendesk

✓Sanctions & Watchlists
✓Business Registration
✓Adverse Media Scan
✓Company Intelligence
✓Domain Analysis
✓Infrastructure Exposure
✓Domain Registration
✓Threat Intelligence
✓Tech Community Sentiment
✓HTTP Security Scan
✓SSL/TLS Analysis
✓Certificate Transparency
✓Web Archive History
✓Threat Intel (OTX)
✓IP Reputation
✓Malware & Phishing Check
✓Website Security Scan
✓Trust & Compliance Scan
✓Subprocessor Discovery
✓FDIC Registry Check
✓SEC Filing Search
✓Historical Media Search
✓Certification Registry

Get Zendesk's complete risk report — risk tier, confidence score, individual findings, and AI synthesis — in under 2 minutes.

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What a ThirdProof investigation covers

Sanctions Screening

Is Zendesk on any OFAC, EU, or UN sanctions list? Are any officers or affiliates flagged?

Cyber Risk Assessment

What is Zendesk's security posture? Threat intelligence scanning, known vulnerabilities, and security header analysis.

Business Registration

Is Zendesk a legitimately registered business entity? Corporate status, jurisdiction, and officer verification.

Adverse Media Analysis

Has Zendesk appeared in negative news coverage? Data breaches, lawsuits, regulatory actions, and complaints.

Domain & Infrastructure

Is Zendesk's website secure? TLS configuration, DNS hygiene, security headers, and domain age analysis.

Company Intelligence

What are Zendesk's firmographics? Employee count, industry classification, technology stack, and corporate structure.

Trust & Compliance Verification

Does Zendesk claim SOC 2, ISO 27001, HITRUST, or FedRAMP? ThirdProof scans trust pages for certification claims and cross-references the FedRAMP public registry for independent verification.

Supply Chain & Subprocessor Discovery

Who does Zendesk depend on? ThirdProof discovers subprocessors from vendor-published pages and runs sanctions screening and safe browsing checks against each one.

Regulatory & Financial Filings

Has Zendesk appeared in SEC enforcement filings? Is it associated with any FDIC bank failures? ThirdProof searches regulatory databases with entity verification to confirm attribution.

Compliance Resources

→ SOC 2 Vendor Assessment: What Your Auditor Actually Reviews→ SOC 2 CC9.2 Vendor Management with ThirdProof→ PCI-DSS 4.0 Requirement 12.8 Vendor Due Diligence→ Sanctions Screening for Vendor Due Diligence→ Vendor Due Diligence Checklist→ All 24 Intelligence Sources

Frequently asked about Zendesk

Is Zendesk safe to use as a vendor?+
Zendesk can be evaluated for vendor safety by checking sanctions databases (OFAC, EU, UN), verifying business registration through legal entity registries like GLEIF, scanning for adverse media coverage including data breaches and regulatory actions, and assessing domain security and cyber risk posture. ThirdProof automates this entire investigation across 24 intelligence sources and produces a deterministic risk tier (1-5 scale) with a confidence score. Run a free investigation to see Zendesk's full risk profile.
Does Zendesk have SOC 2 certification?+
To verify whether Zendesk holds SOC 2 certification, ThirdProof scans the vendor's trust page and security documentation for certification claims, then cross-references those claims against independent registries where available (such as the FedRAMP Marketplace for FedRAMP authorization). Certifications are classified as independently verified, vendor attested, or not found in evidence — ensuring you know the verification level of each claim.
Is Zendesk FedRAMP authorized?+
Based on ThirdProof's investigation, Zendesk is not currently listed on the FedRAMP Marketplace. Organizations with federal compliance requirements should verify this directly and consider alternative vendors with FedRAMP authorization where required.
Has Zendesk had any data breaches?+
ThirdProof's adverse media analysis searches multiple news APIs and public records for data breaches, security incidents, lawsuits, regulatory enforcement actions, and financial distress signals involving Zendesk. Each finding is linked to its original source with severity classification. The investigation also checks SEC EDGAR for enforcement-related filings and FDIC records for financial institution failures, providing a comprehensive public record review.
Is Zendesk on any sanctions lists?+
ThirdProof screens Zendesk against OFAC SDN, consolidated international sanctions lists, and PEP (Politically Exposed Persons) databases. The screening uses entity name verification to reduce false positives from similar names. If Zendesk or any associated officers appear on a sanctions list, this triggers an automatic escalation to the highest risk tier. No sanctions match is confirmed through a clean screening report in the investigation output.
How do I assess Zendesk for vendor risk?+
ThirdProof investigates Zendesk autonomously in under 2 minutes using 24 intelligence sources — no questionnaires, no vendor participation required. The investigation covers sanctions screening, cyber risk scoring, business registration, adverse media, domain security, and more. Reports are formatted for SOC 2, HIPAA, PCI-DSS, and CMMC compliance frameworks. Your first investigation is free.

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